Shipping policy

Last updated: July 3, 2026

This Shipping Policy describes how orders are reviewed, prepared, shipped, and supported after checkout for Ziloa customers. We are committed to providing a transparent and secure shopping experience. Currently, our store proudly serves customers within Singapore.

1. Shipping Fees & Delivery Area

We are pleased to offer Free Standard Shipping on all orders across Singapore. There is no minimum purchase required. The shipping fee will automatically display as 0.00 USD at checkout.

Please note that we only ship to valid residential or commercial addresses within Singapore. We do not deliver to international destinations, P.O. Boxes, or military addresses (APO/FPO).

2. Transit, Handling & Order Cut-Off Time

  • Order Cut-Off Time: 2:00 PM (GMT+8 / Singapore Time)
  • Handling & Processing Time: 1-3 Business Days (Monday-Saturday). Orders are verified, packed, and handed to our logistics partners once payment is authorized.
  • Transit Time: 7-13 Business Days (Monday-Saturday) from the date of shipment.
  • Total Estimated Delivery Time: 8-16 Business Days.

*Note: Business days are counted from Monday through Saturday, excluding public holidays. If your order requires additional billing or risk verification, our support team will contact you prior to shipment.

3. Shipping Methods & Couriers

To ensure safe and reliable delivery of your foldable fabric storage baskets, we partner with reputable local and international couriers servicing Singapore, including DHL, FedEx, UPS, and Singapore local postal/courier networks.

A single order containing multiple items may occasionally be split into separate packages due to parcel size limitations or carrier routing efficiency. Rest assured, no additional shipping fees will be charged for split shipments.

4. Order Tracking & Delivery Support

Once your order has been dispatched, you will automatically receive a shipping confirmation email containing a unique tracking number. You can track your package directly on our official website via the Order Tracking page or through the carrier's portal.

If your tracking information shows no updates, or if the package is suspected to be delayed or damaged in transit, please contact us immediately with your order number. For damaged packages, clear photos of the outer shipping box and product condition are highly recommended to accelerate our insurance claim process.

5. Customer Contact Framework

For any inquiries regarding your shipment, transit status, or delivery modifications, please contact our support desk:

  • Legal Operating Entity: BOTTLESTOP RETAIL OPS PTY LTD
  • Registered Corporate Headquarters: 54 HUNTER ROAD DERRIMUT, 3026 Australia
  • Customer Support Email: support@ziloa.shop
  • Direct Telephone Hotline: +61 480 801 872
  • Support Hours: Monday-Saturday: 9:00 AM - 5:00 PM (GMT+8 / Singapore Time)