This Contact Us page keeps Ziloa customer support details, business identity, and official contact routes in one place.
OUR IDENTITY
Legal Business Name: BOTTLESTOP RETAIL OPS PTY LTDStore Name: Ziloa
Physical Business Address: 54 Hunter Road, Derrimut, VIC 3026, Australia
ABN: 39 677 147 456
ACN: 677 147 456
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: support@ziloa.shopBusiness Phone Number: +61 480 801 872
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
Support requests are handled during the stated hours. Some cases, including delivery exceptions, return inspection, payment verification, or damaged parcels, may require additional details before we can complete the review.