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Ziloa uses PayPal as its checkout payment provider. This page explains when an order receives a payment status, which price fields customers review, how credential handling is separated from store operations, and where to ask for transaction assistance.
The store receives the order details and PayPal transaction outcome required to process a purchase. PayPal and the applicable financial institution manage the underlying payment credentials.
ACCEPTED PAYMENT METHODS
PayPal is the default payment method for Ziloa orders. A customer completes payment using the PayPal option presented in the live checkout.
The checkout screen is the authoritative list of available payment methods. Eligibility can vary with PayPal account status, customer location, browser, device, funding source, and issuer rules. Ziloa does not advertise a card or wallet option that is absent from the current checkout, and the visible footer payment icon must remain aligned with PayPal.
SSL ENCRYPTION & DATA PROTECTION
Payment credentials are transmitted to PayPal through encrypted connections. Authorization occurs within PayPal's protected environment rather than inside a Ziloa product or policy page.
Store personnel use the resulting order and transaction status for fulfillment, support, accounting, fraud review, and an approved refund. They do not need a customer's complete card credentials to perform those tasks.
PCI-DSS COMPLIANCE LEVEL 1
PayPal applies its payment-security controls to transactions processed through its service. Ziloa receives only the operational payment result and order record needed to confirm whether a purchase can proceed.
NO CREDIT CARD STORAGE
Ziloa does not directly receive or store complete card numbers or card security codes. PayPal and the relevant bank or card issuer validate those sensitive fields.
TRANSACTION CURRENCY & TRANSPARENCY
All Ziloa product prices are shown with the $ symbol and USD currency code, and are listed and charged in United States dollars. The total final price, including applicable shipping costs, will be clearly itemized and displayed at the checkout page before you authorize payment.
The checkout summary displays Standard Shipping: $0.00 USD and Tax: $0.00 USD. We never charge any hidden processing fees, handling fees, or unannounced taxes. Before approval, customers should review the selected handled fabric basket, quantity, delivery address, product subtotal, and both zero-charge fields.
Payment Authorization and Capture
An order does not enter normal fulfillment until PayPal returns a successful authorization status. A temporary pending entry can appear while PayPal or a funding institution completes its checks; such an entry is not a second Ziloa order unless a separate order confirmation exists.
Billing Information
The customer is responsible for entering current billing details and reviewing the delivery information before authorizing payment. A mismatch, declined funding source, or incomplete verification can prevent the order from advancing.
Failed or Pending Payments
A failed transaction does not create a paid order. For a pending transaction, customers should avoid repeatedly submitting the same basket order and instead check PayPal or contact the funding institution before trying again.
Fraud Review
Ziloa may hold, refuse, limit, or cancel an order when payment or order details indicate unauthorized use, conflicting identity information, or another material risk. If a captured payment belongs to a canceled order, the amount is returned to the original payment method.
Refunds
An approved return refund is submitted through PayPal to the original payment method. Once Ziloa submits it, PayPal, bank, or card issuer posting time may affect when the credit becomes visible.
TAXES AND DUTIES
No taxes, duties, or other government charges are added to the order at checkout. The Tax field displays $0.00 USD, and standard shipping also displays $0.00 USD.
Payment Support
For a Ziloa payment question, contact support@ziloa.shop or +61 480 801 872. Include the order number and transaction date, but never send a password, complete card number, or security code. Support hours are Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).