Last updated: July 3, 2026
These Terms of Service explain the rules for using the Ziloa website, browsing products, placing orders, and contacting support. These pages are written to remove uncertainty, define the store's responsibilities, and show customers what to expect at each step. This store is operated by BOTTLESTOP RETAIL OPS PTY LTD. By visiting the website or placing an order, the customer agrees to these Terms of Service and to the policies linked on the website.
Because Ziloa is a focused storefront, product information is organized around practical attributes such as dimensions, materials, package contents, care notes, and intended household use. Ziloa keeps the same business identity across policy pages, footer details, checkout expectations, and customer service references.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the legal age or age of majority in your state, province, or country of residence, or that you have given consent for any minor dependents to use this Site. You may not use our products, website, checkout, or services for any illegal or unauthorized purpose, and you may not violate any laws in your jurisdiction while using the Site.
SECTION 2 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We may modify or discontinue products, content, or services when necessary. Paid order prices are legally protected after checkout is completed, and we will not unilaterally increase paid order prices before shipment. If a clear pricing, inventory, or listing error affects an order, we will contact the customer, cancel the affected order if needed, and issue any applicable refund through the original payment method.
SECTION 3 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit, or cancel orders that appear fraudulent, high-risk, abusive, incorrectly priced because of a technical error, or otherwise inconsistent with these Terms. Customers agree to provide current, complete and accurate purchase, billing, account, contact, and shipping information for all purchases made at our store. Customers also agree to promptly update account and payment information so we can complete transactions and contact them when needed.
SECTION 4 - GOVERNING LAW
These Terms of Service and any separate agreements under which we provide services shall be governed by and construed in accordance with the laws of Australia. This governing law statement follows the legal business address and registration information supplied for BOTTLESTOP RETAIL OPS PTY LTD.
Product Information and Store Content
We prepare product pages for foldable fabric storage baskets with handles with practical titles, photos, dimensions, materials, colors, package contents, care notes, and intended-use information. Small differences can happen because of screen settings, lighting, production batches, or measuring methods. For foldable fabric storage baskets with handles, the practical review points are the ordered model, listed material, included pieces, visible condition, and the customer's intended household use. When an error is found, we may correct product information, availability, or policy content.
Product Use and Care
Customers should use purchased items only for their stated purpose and follow any product page, packaging, care, safety, or installation guidance. Support reviews may consider misuse, improper care, unauthorized modification, or use outside the stated purpose.
Payment, Shipping, Returns, and Third-Party Services
Payments are processed through Shopify Payments or other payment methods shown at checkout. Shipping, returns, refunds, and cancellation requests are handled according to our Shipping Policy and Return & Refund Policy. The store may use Shopify, payment processors, analytics tools, shipping carriers, and other service providers to operate the website and fulfill orders.
Intellectual Property, Website Availability, and Updates
Website content, product presentation, text, layout, images, and branding are owned by or licensed to BOTTLESTOP RETAIL OPS PTY LTD unless otherwise stated. We may update the website or these Terms from time to time. The version posted on this website applies when a customer visits the site or places an order.
Fabric Storage Basket Product Scope
Ziloa listings describe foldable fabric storage baskets, fabric bins, handles, linings, foldable seams, and household storage use only. They are not furniture, shelving systems, laundry machines, plastic crates, child safety devices, or professional organizing services. Customers should review size, material, color, handle style, package count, and intended storage use before checkout.
Basket shape can vary slightly after shipping because foldable fabric products may need light reshaping after unpacking. Ziloa provides product dimensions and material information, but customers are responsible for checking shelf space, closet depth, and the weight or type of items they plan to store.
SECTION 5 - CONTACT INFORMATION
Company Name: BOTTLESTOP RETAIL OPS PTY LTD
Store Name: Ziloa
Business Address: 54 HUNTER ROAD DERRIMUT, 3026 Australia
Email: support@ziloa.shop
Phone: +61480801872
Support Hours: Monday-Saturday: 9:00 AM - 5:00 PM PST