Last updated: July 3, 2026
This Privacy Policy describes how BOTTLESTOP RETAIL OPS PTY LTD handles personal information connected with visits, orders, support requests, and checkout activity for Ziloa. These pages are written to remove uncertainty, define the store's responsibilities, and show customers what to expect at each step.
Support messages may include order questions, product fit questions, delivery details, return photos, or other information customers choose to provide when requesting help. For condition-based questions, photos of the item and packaging are more useful than general descriptions alone.
PERSONAL INFORMATION WE COLLECT
When customers use the Site, we may collect Device Information such as IP address, browser type, time zone, Cookies, viewed pages, search activity, and site interactions. During checkout or attempted checkout, we collect Order Information such as name, billing address, shipping address, payment information, email address, phone number, ordered items, order value, delivery details, and support communications.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use Order Information to fulfill orders placed through the Site, arrange for shipping, process payments, provide invoices and/or order confirmations, communicate with customers, handle returns and refunds, and screen our orders for potential risk or fraud. Order Information is used to fulfill purchases, arrange shipment, process payment, issue invoices or confirmations, communicate with customers, review returns or refunds, and screen orders for potential fraud or risk. Device Information helps us maintain checkout security, improve site performance, understand browsing behavior, and review marketing performance.
SHARING YOUR PERSONAL INFORMATION
We use Shopify to power our online store. We also use Google Analytics to help us understand how our customers use the Site. We may share personal information with service providers that help us operate the store, including Shopify, payment processors, shipping carriers, fulfillment partners, fraud prevention providers, analytics services, customer support tools, and professional advisers. We may also disclose information if required by law or to protect our rights, safety, customers, and business operations.
BEHAVIORAL ADVERTISING
We may use personal information to provide targeted advertising or marketing communications that may be of interest to customers. Customers can opt out of targeted advertising through Google Ads Settings at https://www.google.com/settings/ads/anonymous and through the Digital Advertising Alliance opt-out portal at https://optout.aboutads.info/.
YOUR RIGHTS
Depending on location and applicable law, including CCPA, GDPR, and similar privacy laws where applicable, residents may have the right to access, correct, or delete personal information, request portability, restrict certain processing, or object to certain uses of personal information. Requests may be sent to support@ziloa.shop. We may need to verify identity before completing a request.
Financial Data Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.
The payment flow is protected through secure socket layer encryption, and sensitive card verification stays within the Shopify Payments environment.
Cookies, International Processing, and Retention
Cookies and similar tools help keep the cart working, remember basic preferences, measure store performance, support checkout, and reduce fraud. Store, payment, hosting, analytics, and shipping services may process information in more than one country, and records are kept as long as needed for operations, legal duties, dispute handling, fraud prevention, and policy enforcement.
Children, Third-Party Links, and Updates
The Site is intended for adult customers. We do not knowingly collect personal information from children. Third-party links or services are governed by their own privacy practices. We may update this Privacy Policy to reflect changes in our store, services, or legal requirements.
Contact
Privacy questions may be sent to support@ziloa.shop. Business address: 54 HUNTER ROAD DERRIMUT, 3026 Australia. Phone: +61480801872. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.
FABRIC BASKET SUPPORT RECORDS
When customers contact Ziloa about fabric storage baskets, support messages may include shelf measurements, basket shape, handle type, fabric texture, color, package count, delivery packaging, return reason, or product-condition photos. These details are used to answer the order question, verify what was purchased, review damage or missing pieces, and keep a written support record.
Ziloa does not require photos of entire rooms, closet contents, personal documents, or household inventory lists to process a storage basket order. If customers mention intended use such as towels, toys, blankets, accessories, or shelf storage, that information is treated only as ordinary support context.
PRODUCT PHOTOS SENT TO SUPPORT
Photos submitted for basket support should focus on physical product details: fabric texture, handle stitching, lining, fold seam, rim, package count, label, or damaged area. Customers may crop out unrelated household details before sending images.