Contact information
Thank you for visiting Ziloa. We value your shopping experience and are here to assist you with any questions regarding our foldable fabric storage baskets, order tracking, returns, or product inquiries.
To ensure a swift response, please reach out to our dedicated support desk through any of the official channels below. If you are inquiring about a specific order, please include your Order Number and the checkout email address.
1. Official Corporate Identity
Ziloa is proudly owned and legally operated by the corporate entity detailed below:
- Legal Business Name: BOTTLESTOP RETAIL OPS PTY LTD
- Store Name: Ziloa
- Registered Corporate Headquarters: 54 HUNTER ROAD DERRIMUT, 3026 Australia
2. Customer Support Channels
- Customer Support Email: support@ziloa.shop
- Direct Telephone Hotline: +61 480 801 872
- Support Availability: Monday - Saturday: 9:00 AM - 5:00 PM (GMT+8 / Singapore Time)
3. Order & Defect Support Guidelines
- General Response Time: We review and respond to all customer inquiries within 24 to 48 business hours.
- Damaged, Defective, or Incorrect Items: If your storage baskets arrive with any transit damage, fabric defects, or stitching issues, please attach clear, close-up photos of the damaged area and the outer shipping package directly to your email. This helps our logistics team expedite your complimentary replacement or immediate refund.
- Service Scope: Please note that our support desk handles product, shipment, and standard e-commerce order inquiries only.